Tampa Bay Computer Society Job Description

Position (being referred to - is it elected, appointed, or volunteer?):

Membership Retention Coordinator (appointed)

Name of Person (submitting information):

Michael Armstrong

Primary Duties (actual regular duties performed and their frequency):

1. Prepare a complete and detailed report of TBCS membership.  This is done monthly, for submission at Board Meetings.  The report should include the regular and associate member totals from the previous month, counts of this month’s non-renewed regular and associate members, counts of this month’s new regular and associate members, and final counts of the total current regular and associate members which should balance out to the previous numbers.
2. Print labels and mail reminder cards to members who have not renewed by the end of each month.  This can also be done by the Secretary.
3. Make phone calls to members who have not renewed (if they don’t respond to the reminder cards) to determine the reasons for their dissatisfaction with TBCS.  Present this information to the Board for consideration in making improvements.  This should be done each month.
4. Make periodic mailings to former TBCS members who have not renewed for 6 months or more.  The mailings should list some exciting things TBCS has done in recent months, and encourage the former members to rejoin.  This effort could be done semi-annually.
5. Chair the Membership Retention committee.  This is ongoing.  The Membership Retention Coordinator is not required to personally attend to each of the duties assigned, but can recruit volunteers to assist in the effort and be delegated various tasks.
6. Prepare an Activity Report of all major activities undertaken to fulfill the duties of Membership Retention coordination.  This is done monthly, for submission at Board Meetings.  All other Board Members are expected to prepare similar reports of their activities.  This makes sure that all TBCS activities get into the written record and reduces the necessity for lengthy discussions.

Special Activities (any additional duties or jobs performed and their frequency):

1. Update the Job Description and Procedures for Membership Retention Coordinator to keep the TBCS Procedures Manual as up-to-date and complete as possible.  This is done on an ongoing basis, as required.